Topic: Digital Disruptors – Frank Muzzi
Digital Disruptor expert and Digital Technology Executive at Genesys, Frank Muzzi, delivered an informative presentation July 12 on increasing sales through the omni-channel experience. Muzzi touched on aspects of helping clients understand the potential new technologies can offer and how it can transform the way they operate and engage with their customers. Attendees learned the best methods to reduce production costs while improving results, speed up research and development and most importantly, improve customer service.
Location: Genesys, 1380 Rodick Rd #210, Markham, ON L3R 4G5
The market celebrates providers like Amazon, Facebook, Google and others as digital disruptors, but rarely recognizes traditional technology and service providers the same way. Clearly, most traditional tech providers are not disruptive in the sense of driving fundamental changes in technology, markets or culture, but while some have disruptive potential, very few are recognized as such. With AWS, Google, Facebook and others are bringing their disruptive “powers” to the enterprise, what can be learned from their efforts and those of other digital disruptors?
Frank Muzzi is a senior executive with outstanding leadership qualifications and over 15 years of experience in the financial services, consulting, insurance, retail, and call centre industries. His background includes success in strategic IT planning, consulting resource management, technology evaluation and implementation, vendor management, disaster recovery programs, cost reduction strategies, cost vs. benefit analysis, budget control, electronic bill presentment, e-commerce, CRM and loyalty program implementations.
He is currently the Contact Centre and Digital Technology Executive at Genesys, the world’s #1 Customer Experience Platform, empowering companies to create exceptional omnichannel experiences, journeys and relationships.
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